Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the exact condition that you received it: unopened, unused, sealed, with original tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at info@glowchae.store.

Please Note: Do not send items back without requesting a return first. Once your return is accepted, we will email you a return shipping label, step-by-step instructions, and the official return shipping address for your package.

Damages and Order Issues

Please inspect your order immediately upon arrival. Contact us right away at info@glowchae.store if an item is defective, damaged, or if you receive the wrong product so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Due to hygiene and safety standards for skincare products, certain types of items cannot be returned:

• Opened or Used Products: Any personal care or beauty product that has been opened, unsealed, or used.

• Custom Products: Special orders or personalized items.

• Hazardous Materials: Flammable liquids or gases.

• Promotions: Sale items, clearance items, or gift cards.

If you have questions or concerns about a specific item, please reach out to us at info@glowchae.store.

Exchanges

The fastest way to ensure you get the product you want is to request a return for the eligible item you have, and once the return is approved, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in its original condition—unopened, unused, sealed, with tags, and in its original packaging—along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@glowchae.store.